Retail Banking Mobile App
Scaled a European banking app featuring open-banking insights and automated savings tools, achieving a 4.5-star App Store rating.
Scaling a modern retail banking app.
For An Post Money I worked on a mobile experience focused on everyday money management, open-banking insights, and accessible savings journeys. The goal was to bring premium banking features to a mainstream audience without sacrificing clarity or trust.
An Post Money
iOS & Android mobile app
Modernising money management without overwhelming customers.
Problem
Customers expected sophisticated insights and automation but were often overwhelmed by dense, jargon-heavy interfaces. Legacy journeys made it difficult to build helpful habits like saving regularly or understanding spending patterns.
Objective
Design a mobile experience that would help everyday users to:
- Quickly understand their balance, spending, and commitments.
- Set up savings and goals without reading a manual.
- Trust the app with sensitive financial decisions.
- Feel confident using advanced features over time.
Everyday banking journeys that feel considered.
Home hub for daily decisions
A reworked home screen that surfaces balances, upcoming payments, and helpful insights in a single, glanceable layout.
Guided savings and goals
Step-by-step flows for setting up pots and savings rules, designed to remove friction and encourage repeat use.
A calmer, more confident mobile experience.
4.5★
Target App Store rating through clearer journeys
More usage
Increased engagement with savings and insights features
Fewer drop-offs
Streamlined onboarding and task flows across the app
“He continuously pushed for simplicity without losing the richness our customers expect from a full-featured banking app.”Liam brought a structured, evidence-based approach to redesigning key journeys in our mobile app. He worked well with stakeholders across the bank, grounding abstract requirements in concrete screens, prototypes, and tests that moved the programme forward.
Product lead, Retail banking
Head of Digital Journeys
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